A ticketing system is the most widespread correspondence channel that hosting providers offer to their customers. It is usually part of the billing account and is the most efficient way to fix an issue that takes some time to investigate or that needs to be escalated to a sysadmin. In this way, all replies added by either party will be stored in the exact same location in case someone else wants to work on the problem at hand and the info in the ticket will be accessible to all parties. The drawback of using a ticketing system with most web hosting platforms is that it’s not included in the hosting Control Panel, which means that you’ll have to log in and out of no less than 2 accounts in order to do a given task or to contact the company’s client support team. In case you want to administer a couple of domain names and each one is hosted in a separate account, you’ll have to use even more accounts at the same time. Plus, it can take a significant length of time for the hosting provider to answer your ticket request.

Integrated Ticketing System in Hosting

The ticketing system that we are using for our hosting plans isn’t separate from the hosting account. It is an indivisible part of our all-embracing Hepsia Control Panel and you’ll be able to visit it whenever you want with just a few clicks, without needing to leave your web hosting account. The ticketing system includes a quick-search box, so you can trace virtually any trouble ticket that you’ve already posted, in case you need it. Also, you can read knowledge base articles that are relevant to different problem categories, which you can select, so you can learn how to fix a specific problem even before you send a ticket. The ticket response time is no more than 60 minutes, so you can get swift assistance at any moment and if our customer support team suggests that you do something inside your hosting account, you can do it on the spur of the moment without logging out of the Hepsia Control Panel.