24/7 Customer Support
Find out more on what ‘customer support’ implies in the hosting community and about the several support types.
The availability of the customer and tech support that a hosting company provides will tell you a lot about the services they offer too. If you're allowed to use just e-mail messages and tickets, you have almost certainly found a reseller and not the website hosting provider. If this is the case, you will probably have to wait for a few days in order to get a problem resolved since the reseller may not be checking their communication on a regular basis or they may have to get in touch with the true hosting company for further help. When the provider provides you with various means of communication with short response time available at any time, they are most likely the top provider, not a reseller. Therefore you'll benefit from timely assistance and quality support as they'll have immediate access to the servers where your account is. No matter what the issue - technical or sales, it is generally much better to have the option to get in touch with your web hosting company right away using your favourite method of communication.
24/7 Customer Support in Hosting
We acknowledge the importance of receiving assistance in a timely manner, that's why our hosting services come with 24/7 support along with several means of communication. In case you don't have an account yet, you can easily call us or come on our live chat and talk to a live agent, so as to learn more about our services or check if our servers meet the system requirements for your websites. Thus, you will not end up ordering a service that you can't use effectively. If you already have an account with us, you can also open a support ticket in your Hepsia hosting Control Panel in case the issue is entirely technical or it requires more investigation. In contrast to the vast majority of suppliers out there, we answer to all the tickets within 1 hour, so you will not need to wait for an entire day. Our support services can be accessed day and night, even during official holidays.