Support Channels

  • 1 hour ticket response time

  • A 1–Hour Ticket Response Time Guarantee

  • Every assistance request you submit to us will be replied to within maximum 60 minutes. In case your trouble ticket or email needs further assistance from a server administrator, we’ll without delay forward it and leave a note to let you know that your matter is being examined. If you take advantage of the Optional Admin Services package, all of the server management tasks included there will be performed at a time of your preference.

  • Top quality support service

  • A Premium Support Service

  • Should you need help while working with our Online Control Panel or with any of the applications that we’ve preinstalled on the dedicated hosting server on your behalf, you can touch base with our customer support team anytime via the ticketing system. Also, in case you need help administering your dedicated web hosting server, you can make use of our Optional Admin Services package, which includes Operating System updates every week, installation and troubleshooting services, server monitoring and restarting services, backup disk storage space, etcetera.

  • Intuitive help center

  • A User–Friendly Help Section

  • Every dedicated web hosting plan includes our free–of–charge Online Control Panel, which boasts an extensive knowledge base and a set of educational video tutorials. Whenever you require assistance with the Online Control Panel, just hit the Videos or Help buttons in the upper right corner.