Integrated Ticketing System in Hosting
The ticketing system that we are using for our hosting plans isn’t separate from the hosting account. It is an indivisible part of our all-embracing Hepsia Control Panel and you’ll be able to visit it whenever you want with just a few clicks, without needing to leave your web hosting account. The ticketing system includes a quick-search box, so you can trace virtually any trouble ticket that you’ve already posted, in case you need it. Also, you can read knowledge base articles that are relevant to different problem categories, which you can select, so you can learn how to fix a specific problem even before you send a ticket. The ticket response time is no more than 60 minutes, so you can get swift assistance at any moment and if our customer support team suggests that you do something inside your hosting account, you can do it on the spur of the moment without logging out of the Hepsia Control Panel.